Refund Policy
Refund Policy for Ainak Mart
Our Commitment to Your Satisfaction
At Ainak Mart, we value your trust and aim to provide high-quality products and services. If you are not completely satisfied with your purchase, our Refund Policy outlines how we handle returns, refunds, and exchanges to ensure a seamless experience.
1. Eligibility for Returns
Timeframe: Items must be returned within 07Â days of receipt.
Condition: Returned items must be in their original condition (unworn, unwashed, and with all original tags and packaging intact)
Non-Returnable Items: The following items are non-returnable:
- Personalized or custom-made products
- Sale or clearance items (unless defective)
2. Refund Process
Inspection: Once we receive your return, our team will inspect the item.
Approval: If approved, refunds will be processed within 15–20 business days.
Method: Refunds will be credited to the original payment method.
3. Return Shipping
Responsibility: Customers are responsible for return shipping costs unless the item is defective or incorrect.
Shipping Label: Contact us for a pre-paid shipping label (if applicable).
4. Exchanges
We offer exchanges for items of equal value. Contact us to initiate an exchange request.
5. Damaged or Defective Items
If your item arrives damaged or defective:
- Notify us within 48 hours of receipt.
- Provide clear photos of the issue for evaluation.
6. Contact Information
For returns, refunds, or inquiries, please reach out to us:
Email:Â info@ainakmart.com
Phone: +92-3143391397
WhatsApp: +92-3143391397